Frequently Asked Questions
Everything you need to know about our handcrafted collections, shipping, and returns.
Where are Hereu Studio products manufactured?
All our leather goods and footwear are designed in Barcelona and handcrafted by skilled artisans in Spain, ensuring local craftsmanship and high-quality standards.
What is your international shipping policy?
We offer worldwide shipping via premium couriers. Delivery times typically range from 3 to 7 business days depending on your location. Shipping costs and duties are calculated at checkout.
How do I care for my Hereu leather items?
We recommend using a soft, dry cloth for cleaning and applying a high-quality leather conditioner periodically. Avoid prolonged exposure to direct sunlight and moisture to maintain the natural finish.
What is your return and exchange policy?
You can return or exchange any unworn items in their original packaging within 14 days of delivery. Please note that the customer is responsible for return shipping costs unless the item is faulty.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking link to monitor your shipment's progress in real-time.